Frequently Asked Questions
I have pets. If I come to the shelter, what will happen to them? Can I bring them with me?
Through recent modifications made to our shelter spaces to ensure personal and private accommodations for families staying with us, we are now able to welcome companion pets into the shelter. We also continue to have long-standing partnerships with local veterinary services, the OSPCA, local kennels and foster families through the SafePet Ontario program that can assist in keeping your pets safe. Please speak with staff about your specific concerns and needs.
Can I continue working if I come to the shelter?
I have special dietary needs. Is the shelter able to assist me with this?
I have a disability that prevents me from using the stairs. Will this make me ineligible for a shelter stay?
Will I have to share my room with other families?
No. You will have your own self-contained unit that includes a bathroom, kitchenette, living space and bedroom.
How much do your services cost?
How will counselling help me?
Do you have services for men?
How old do you have to be to access counselling services?
Can I come for counselling if I am still in the abusive relationship?
How would my information be shared with others?
We will forward the appropriate information to the person requesting it after you have completed a “Consent to Release Information” form. You will be given the opportunity to review the information before it is sent.
Without your permission:
We will share identifying information about you or your family with members of the Family Transition Place team involved in the services you are receiving.
We will share necessary information, as required by law,
- if there is any indication that a child is being abused, is in need of protection or is otherwise at risk;
- if there is risk of serious or imminent harm to yourself or others;
- if there is an indication of past or present misconduct by a health professional;
- to respond to a valid subpoena, search warrant or other court document.
Your information may also be used to evaluate and improve the quality of Family Transition Place services.