As our community continues to navigate through the pandemic, we wanted to provide an update on our programming at Family Transition Place (FTP). While the way we are providing services has evolved, we continue to remain available 24/7 to provide support and safety to anyone who needs it.
Though there have been recommendations to stay home as much as possible to ensure we limit the spread of COVID-19, it is important to remember that home is not always the safest place to be. Absolutely, we are in a pandemic and must collectively do our part to limit the spread of the virus, however, it is not wrong to seek safety—ever. Tensions, stress and anxiety are heightened for women and children experiencing unhealthy relationships, including abuse, and we are here to help families navigate this extraordinarily challenging time.
We have gone above and beyond to ensure that our building is as safe as possible. Strict infection prevention and control standards have been implemented and all living, eating, sleeping and bathing spaces are now private to maintain safe physical distancing in our shelter. We are following all ministry and public health guidelines developed specifically for unique congregate living settings like FTP.
Additionally, we have:
  • Expanded and improved our already stringent cleaning and sanitization protocols and schedules within our counselling program and shelter;
  • Enhanced on-site screening questions and procedures for all staff, clients and visitors—including temperature checks and provision of personal protective equipment;
  • Implemented strict personal protective equipment standards to ensure the safety and comfort of everyone on the property;
  • Been working with Wellington-Dufferin-Guelph Public Health to continually evaluate and establish protocols for scheduled sanitizing, physical distancing and outbreak management, ensuring the safety and health of our staff and clients.
If you, or anyone you know needs support or safety—we are here.
Call us 24/7 at 519-941-HELP (4357) or 905-584-HELP (4357) or 1-800-265-9178.
We recognize that calling is not always easy, or safe. You can also text or email us:
Text: 519-278-5410
Our text and email accounts are monitored Monday–Friday from 8:30 a.m.–4:30 p.m.; we will respond to messages as soon as possible.
Our services are always free of charge and completely confidential. If you need support, please reach out. If you are in immediate danger, always call 911.
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