In response to the recent announcements by Premier Ford, we wanted to provide an update to our community on our ongoing service modifications.

Family Transition Place (FTP) continues to steadfastly support our community and clients during the COVID-19 pandemic. We are doing our best to appropriately respond and follow the ongoing recommendations of government, public health and ministry authorities while adhering to our internal policies and procedures, and our strong agency values.

In response to the evolving information and precautions, our service delivery remains modified to protect both our clients and our staff. Despite these service modifications, our person-centred approach to serving our community remains.

Groups and workshops have been cancelled until further notice to adhere to recommendations on physical distancing. Counselling and outreach appointments are taking place virtually and our staff are continuing to work remotely, where possible. We have outfitted our facilities and staff with personal protective equipment and enhanced our already rigorous cleaning and sanitization protocols.

Our 24/7 Crisis/Support Line continues to be answered as usual. Those in need of support can call us at any time:
519-941-HELP (4357) or 905-584-HELP (4357) or 1-800-265-9178.

We recognize that calling is not always easy, or safe. You can also text or email us:
Text: 519-278-5410

Please note: These accounts are monitored Monday–Friday from 8:30 a.m.–4:30 p.m.; we will respond to messages as soon as possible.

Our services are always free of charge and completely confidential. If you need support, please reach out.

If you are in immediate danger, call 911.

While we are still unable to accept donations of physical household items at our Orangeville, Bolton and Shelburne sites, please do hang onto these items. We have strong partnerships with local consignment and thrift stores who would appreciate receiving your spring cleaning finds at a time when it’s again safe to donate. Financial donations are always warmly welcomed and appreciated and can be made through our website at or by texting FAMILY to 20222 from your mobile phone.

We recognize that these are exceptional times and information is changing rapidly. The most up-to-date information regarding service delivery will always be made available to the public through FTP social media channels and on our website:

At this time we would also like to thank our community partners, donors, board members and our staff for their continued support as we collectively navigate this extraordinary time. Though we all may be apart, we will most certainly get through this together.

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